FAQ | My PNETCOM Internet

How do I find my customer ID?

Your customer ID can be found on your monthly bill or in your My PNETCOM Internet account. If you are unable to locate your customer ID, please contact our customer service team for assistance.
What do I need to prepare when speaking to customer service

When speaking to customer service, please have your customer ID, name, and address ready.
How do I contact customer support?

You can contact customer support in a variety of ways. You can chat with us directly on our website, call us at +421 915 257 828, email us at support@pnetcom.online, message us on Whatsapp, or reach out to us on Facebook and Instagram.
How can I restart my PNETCOM fiber modem?

You can restart your PNETCOM fiber modem by unplugging the power cord from the modem, waiting 10 seconds, and then plugging the power cord back in. Once the modem is powered back on, it should be ready to use.
How can I restart my PNETCOM router

To restart your PNETCOM router, simply unplug the power cord from the back of the router, wait for 10 seconds, then plug the power cord back in. Once the router is powered up again, the restart will be complete.
How do I check my connection on a PNETCOM fiber modem?

To check your connection on a PNETCOM fiber modem, look for the world symbol LED. If it is green, the connection is active. If it is red, the connection is inactive.
How do I pay my PNETCOM invoice

You can pay your PNETCOM invoice online via credit or debit card, or you can make a bank transfer. For more information about payment methods, please visit our website or contact us directly.
Where can I find my invoices?

Your invoices can be found in your PNETCOM customer portal or sent to you via email.